HOW CAN WE
HELP?
Find practical information about using Puntx.co, managing your account, payments, wagering and responsible gambling. Our support workspace is built to guide you clearly and honestly.
BROWSE HELP TOPICSHELP CENTRE
FIND THE RIGHT ANSWER
Browse a topic to view guidance for your account, wagering, payments and platform use. Explore common questions below.
SELECTED TOPIC
GETTING STARTED
Essential steps for setting up and accessing your Puntx.co account, verifying your identity, and navigating our pre-match platform.
Select Join Now, enter your personal and contact information, set your account credentials and complete the registration process. All registration details are securely transmitted under licensing guidelines.
Select Log In and enter the email address and password you registered with. If the password is not accepted, use the reset link and follow the email sent to your registered address. Repeated failed attempts temporarily lock the session, which protects the account while you recover access.
Australian licensing rules require us to confirm your identity before an account is fully active. Verification is usually completed electronically against your name, date of birth and residential address. Where an electronic match is not possible, we ask for a government-issued identity document.
Your account area holds contact details, communication preferences and responsible gambling controls, including deposit limits. Update those details whenever they change, so notices and payments reach the right place. Anything that cannot be changed there is handled by support.
SELECTED TOPIC
ACCOUNT
Keeping your account accurate, secure and under your control — from contact details and passwords through to closing it.
Address, email and phone number are changed from your account area. A change of legal name needs supporting documentation before it takes effect. Current details matter: they are used for verification and for payment processing.
Use a password you do not reuse anywhere else and keep it private. If you believe someone else knows it, change it from your account area and contact support. Puntx.co never asks for your password by email or phone.
Ask us to close the account from your registered email address and we will confirm in writing. Any remaining balance is returned to a verified payment method in your name. Closing an account is not self-exclusion — for that, register with BetStop.
SELECTED TOPIC
DEPOSITS & WITHDRAWALS
How money moves in and out of your account, which payment methods are accepted, and what sets the timing of each step.
Debit cards and the electronic payment options listed at checkout are accepted. Credit cards cannot be used for betting in Australia. Payments from an account that is not in your name are declined.
Withdrawals return to the method used for the deposit wherever the provider allows it. Processing begins once your identity is verified, then your bank sets the final clearing time. You can follow the status in your account area.
A daily, weekly or monthly deposit limit can be set at any time from Deposit Limits. A lower limit applies immediately; an increase takes effect only after the cooling-off period required by Australian rules.
SELECTED TOPIC
SPORTS BETTING
Pre-match wagering on Australian and international sport: how markets are listed, how a bet is placed, and how it is settled.
Select a price to add it to your bet slip, enter a stake and confirm. Puntx.co lists pre-match markets only, so every market closes when the event starts.
The price shown on the bet slip at the moment you confirm is the price the bet is placed at. If it moves beforehand, the bet slip asks you to accept the new price before the bet is taken.
Markets settle on the official result published by the governing body for that competition. Where a result is corrected or an event abandoned, the market is re-settled under our terms and conditions.
SELECTED TOPIC
RACING
Thoroughbred, harness and greyhound markets, and the rules that apply when a field changes before the jump.
Racing markets are offered at fixed odds taken at the time of the bet. If a runner is scratched afterwards, deductions may be applied to your price under the published rules for that meeting.
A bet on a scratched runner is refunded in full. Bets on the remaining runners stand, with any deduction shown against the bet in your history.
Advertised start times are set by the racing club and can move. Markets close at the official jump time, so allow time when placing a pre-match bet.
SELECTED TOPIC
SHOWDOWN
What the Showdown board lists, how a selection is made, and what happens to those markets once a match is under way.
Showdown is a curated board of the day's headline match-ups. It is a different view over the same pre-match markets, not a separate product with separate rules.
Choose a side to add it to your bet slip. The full set of prices for the same fixture sits on its market page, reachable from More Markets.
Showdown markets close at the scheduled start time. Anything unsettled stays in your bet history until the official result is published.
SELECTED TOPIC
RESPONSIBLE GAMBLING
The controls and support available if you want to limit your wagering, take a break, or stop altogether.
Deposit limits are available to every account holder and can be lowered at any time. Activity statements in your account area show deposits and bets over a period you choose.
Ask support for a break and we will suspend access for the period you nominate. During a break you cannot deposit or place a bet, and marketing messages stop.
Gambling Help Online is available 24/7 on 1800 858 858 for you or for someone close to you. To exclude yourself from every licensed Australian online and phone wagering provider at once, register with BetStop.
SELECTED TOPIC
TECHNICAL HELP
What to try when a page will not load, something looks wrong on screen, or an email from us has not arrived.
Reload the page, then try it in a private window to rule out a stale cached file. If it still fails, note the time and the page address before you contact support.
Check the junk and promotions folders first, then confirm the address on your account is current. Adding our sending address to your contacts keeps verification and reset emails visible.
Send us the device, browser and time of the problem, plus a screenshot where you can. That detail lets support reproduce the fault instead of asking you to describe it twice.
CHANCES ARE YOU'RE ABOUT TO LOSE.
For free & confidential support call 1800 858 858 or visit Gambling Help Online. Self-exclude with BetStop.
BETSTOP
BetStop - the National Self-Exclusion Register. Free for anyone who wants to stop all licensed Australian online wagering.